Notice Archive / Hockley Port CSF 2
Customer Service Facility Notice from 2 September 2025 at 12:42 to Ongoing. Starting at Hockley Port CSF 2, ending at Hockley Port CSF 2.
This is a live notice. Please check the Canal & River Trust website for the latest information. View on Canal & River Trust website.
Summary
| Type | Customer Service Facility |
| Start Date | 2 September 2025 at 12:42 |
| End Date | Ongoing |
| Start Location | Hockley Port CSF 2 |
| Ends Location | Hockley Port CSF 2 |
Updates
28 January 2026 at 16:45
Following our last visit, further initial faults have been rectified, however further works were identified and are now required. Parts (replacement pipework) have been ordered with an ETA of Friday 30th January.
Attendance to site is arranged to undertake the repairs on Tuesday 3rd February.
An update will be provided on Wednesday 4th February.
21 January 2026 at 15:26
Our contractors visited on 20th January but were unfortunately unable to complete the repair. There appears to be a blockage underground. Our drainage contractors need to re-attend. A further update will follow as soon as we can arrange for them to return.
16 January 2026 at 09:48
Our contractors had tanker issues, so were not able to attend this week, they are now going to attend next week, week commencing 19th January.
We will update further once they've attended.
12 January 2026 at 15:53
Our contractors are due to attend this week to retry clearance of the pipework. They were due to go at the end of last week but storm Goretti meant that wasn't possible.
We'll update further once they've attended.
6 January 2026 at 10:45
Our contractors attended as planned but were unable to locate the blockage. We are arranging for a further joint visit to retry locating the issue.
We will post a further update when more information becomes available.
2 January 2026 at 13:50
Contractors attended site as planned and carried out the pump replacement.
However, during testing they identified a potential blockage in the drain pipe, which is preventing the pump from discharging waste as intended.
The contractors will return to site on Monday 5th to jet the pipework and carry out CCTV investigations to identify the cause of the blockage and, where possible, resolve the issue.
We will provide a further update once the investigation is complete and we can confirm whether the site can be reopened or if additional works are required.
22 December 2025 at 16:57
Contractors attended on Saturday but were unable to complete the works. A return visit has been scheduled for 29/12/25 to finish the remaining work.
19 December 2025 at 10:49
Contractors will be attending this site tomorrow to fix the pump. We will provide an update once we've had confirmation it has been fixed.
17 December 2025 at 10:13
Our contractors will be returning to site to install the required parts between Christmas and the New Year.
Once we receive confirmation of the fix, we will provide a further update.
11 December 2025 at 08:30
Parts are still awaited by our contractors.
We will post another update once more information becomes available.
31 October 2025 at 15:34
The parts required are on order, we don't have any information in relation how long these will take to arrive, and subsequently be fitted by our contractor.
We will post an update when more information becomes available.
21 October 2025 at 09:32
We have reviewed the works required and parts will now need to be ordered by our contractor.
A further update will be provided regarding progress on the repair in the near future.
3 October 2025 at 10:07
The repair appears to be extensive and we are currently reviewing the quotation received. We will update further when more information becomes available.
19 September 2025 at 09:29
The repair is sitting with our contractors at present, we will update the notice as soon as any more information becomes available.
15 September 2025 at 10:55
Hockley Port facility remains closed due to a pump failure.
Contractors attended the site to assess the ongoing issue. We are currently awaiting a quotation to proceed with the required repair works.
We appreciate your patience and understanding in the meantime.
2 September 2025 at 12:53
The whole facility is closed due to a pump issue on site.
Please bear with us whilst we get dual contractor attendance.